In college I worked at the Days Inn. The Days Inn was one of about 5 hotels in town. The hotel had previously been a holidome - and if you remember what those are/were, well then you are at LEAST as old as me.
While working there I worked with a cast of characters. My most favorite was a manager brought in from God knows where who chose to LIVE in the hotel rather than find a place to live in town. He spoke with a southern twang and I don't think he did a darn thing the entire time he was there. Other than drawl on occasion and tell me he would not be available for support.
Awesome.
So there I'd be, trying to explain to someone that they did indeed have a reservation however we were indeed out of rooms and no I could not do anything about it and yes I did know it was graduation and no I am so sorry there are no other rooms anywhere and no my manager was not available, just me, all of 20 years old making minimum wage trying to sneak in a little studying for Intermediate Accounting Two. And that guest would rip my head off and leave in a rage.
And I'd be there until 11:30 at night and then back in the morning for the 7 a.m. shift, eating the free breakfast buffet, and begging the kitchen to make me something fresh PLEASE.
I had to wear this ridiculous gray paisley vest.
I had to tell people they could NOT have a room with a pool view even though they had requested it. I had to charge five bucks more per guest. I had to explain how we did not have enough towels for the hotel if it was full, never mind pool towels. Once a manager went to Wal-mart and bought like 20 more towels and that still wasn't enough. I think the hotel only had 300 rooms people.
I had to explain that housekeeping was running behind and then turn around and kiss housekeeping's butts so that they would move it move it and get the rooms cleaned. Yes, check in time is 3 pm. Yes, I see that it's five and your room still isn't ready. No I cannot offer you any discount on your room or at the bar or anything. Why? Because I have no powers. None.
The manager once told me that if the fire alarms went off, I was supposed to CALL ALL OF THE GUEST ROOMS, and then grab the guest files before evacuating. Are you kidding me? I made minimum wage people. I was going to be the first one outside.
There was a fishbowl of jelly bellies on our check in counter. I used to eat those for dinner - I mean I was a college kid and I needed some food people. Then the health inspector came, and told us that we needed to remove the jelly bellies as they had tested for high levels of URINE and FECES.
Awesome.
And that's the most important thing I learned at that job. Never never stick your hand in a fishbowl of unwrapped candy. If you do, you'll just be eating jelly beans, pee and poop. And that my friends is not so awesome.
